Online and offline advice
Online advice for end users is provided through an in-depth online guide, a short video and offline advice in the form of a PDF leaflet.
Overview
The Heating Hub supports customers in the domestic heating market and actively campaigns to improve standards and choices for consumers across the sector. Its interest in flow temperatures is part of its aim to save 15 million households gas, cash and carbon.
The Heating Hub developed a number of resources for consumers to use. These included an instructional video, a text-based walkthrough and a leaflet for users to download.
Alongside the advice on flow temperatures, it provides further resources around boiler efficiency to build consumer understanding of their heating system.
Key takeaways
- 45,000+ views of the instructional video.
- Over 200,000 visits to the instructional page.
- Features on BBC News, Radio 4 and Channel 5
- 1,000 downloads of the PDF
The Heating Hub provides three major resources on a dedicated mission webpage.
- An online article guiding consumers through reducing their flow temperature and answering common FAQs.
- A how-to video helping users to reduce their flow temperatures.
- A downloadable PDF leaflet providing instructions to those unable to access online resources.
Around 1,000 people have downloaded the PDF leaflet and many have printed themselves for local distribution.
User feedback through social media and YouTube has been very positive, complimenting clarity and the easy to follow instructions. Those that monitor their energy use have reported savings from this one action.
While it feels as though most people are familiar with the concept of turning down the flow temperature, there will be many millions of households for whom this is new advice. Heating Hub gives presentations to community groups and would like to work with more local authorities to ensure this guidance reaches as many people as possible.